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Login Help/Self-Service Password Reset Tool

Students will have only one username and password for use with MyRCC / E-Learning, Email, Microsoft Office, Pharos and computer login. A recent update we made is we now only use one username and password for the main software/programs we use at RCC. This excludes 3rd Party programs that may not be directly connected to RCC. 

Attention New Students

If you are a new student and need assistance with receiving your student email and password, please reach out to the Helpdesk via the following methods:

  • Email: helpdesk@rcc.mass.edu; The message is converted into a ticket
  • Call: 857-701-1555. Please leave a detailed message if there is no answer. The message is converted into a ticket.
  • Once you receive your username, email address and password, please use the links below to access your email.

Student Username Format 

Student username will be first initial, middle initial (if applicable), last name. Your username will be used to log in to MyRCC, Pharos, Office 365 where you can access your email by clicking Outlook. Student Username are made up of the first initial followed by middle initial (if provided) and then last name. 

  • example: John J. Smith = jjsmith (all lower case and nospaces) 
  • example: Jane J. Smith = jjsmith1 (in case of duplicate, a number will be added incrementally) 
  • example: Jane Smith = jsmith (if no middle initial provided)  

There is a default password (for new students only) to be used the first time you log in to your MyRCC account.
If you are a new/existing student or have attended RCC and you do not remember your password, please contact the helpdesk. Helpdesk contact information is below. 

Office 365 login: click here or navigate to https://login.microsoftonline.com 

  • Use your email address to login (example: Username@rcc.mass.edu)
  • Once you logon to Office 365 please click on Outlook to access your email

Email: Click here or navigate to https://outlook.office.com/mail/ 

  • Use your email address to login 

Make sure you enroll in Self Service Password Reset: Click here to for the guide 

 If you have any issue, please reach out to the RCC helpdesk by   

  • Email: helpdesk@rcc.mass.edu; The message is converted into a ticket  
  • Call: 857-701-1555 Please leave a detailed message if no answer. The message is converted into a ticket.