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Student Email

All RCC students are assigned an email account. It is a Gmail account with a @roxbury.edu domain (instead of @gmail.com). Your RCC student email account is the only email the college will use to communicate important information.

It takes 24-48 hours to activate a new student email address.

If you have used RCC email before and changed your password, continue to use that one. Please call 617-427-0060 ext. 5555 or go to  https://fx.rcc.mass.edu/mypasswords to retrieve your email account information.

Newsletters

Quarterly, the ITS Department publishes an informational newsletter. Please click on the link below to see our latest newsletter:
March 2013

Information Technology Services Support

The Information Technology Services Department (ITS) provides support to all students, faculty and staff on campus. We provide assistance with and troubleshoot issues with desktop computers in student labs and the library. For faculty and staff, we support office desktops and college issued laptops.

NOTE: Please remember student technical support is limited to use of the computer labs here at RCC only.  We do NOT provide support for personal desktops. However, we can support your laptop wireless connection on campus, if you are having a problem.

Please take the time to review our Frequently Asked Questions at the bottom of each service page and a set of general Frequently Asked Questions at the bottom of this page before requesting help or ask questions through our online form.

Virus Information
Internet Resources
Make a suggestion

Student Online Support Request Form
Faculty Online Help Desk

Frequently Asked Questions

Q. How do I sign into Moodle?
A. Moodle is RCC's online course learning system. The URL is http://moodle.rcc.mass.edu/moodle. The username for Moodle is the same as your student e-mail. The password is your student ID number. If you have any questions please e-mail OnlineEd@rcc.mass.edu, call 617-933-7439, or go to the Academic Building, (3-207) and ask for assistance from the Academic Technology Department.

Q. How do you sign into the RCC library portal when asked for a login name?
A. The RCC library network is taking your student ID as login name, the password is your first, middle and last name initals, and your student ID number. For example, your student ID number is 12345, and your name is John C. Smith, then your password is jcs12345.

Q. Why is my e-mail undeliverable?
A. Please click here for answers to Undeliverable E-mails .

Q. What are the instructions for using a laptop with a multimedia projector?
A. Please click here for answers.

Acceptable Use

The use of ITS resources is governed by our acceptable use policy and applies to all students and employees equally.  Click here to learn more about computer security and privacy, your individual responsibilities, our enforcement of policies and more.

Student Services

Information Technology Services (ITS) offers a variety of services in support of teaching and learning at RCC. While students and faculty share some services such as MyRCC, the following services are primarily offered to students:

Click on each topic to get more information. The IT Support Services Department also indirectly supports student use of services such as Moodle. Please click here to access Moodle.