Information Technology Services Support
The Information Technology Services Department (ITS) provides support to all students, faculty and staff on campus. We provide assistance with and troubleshoot issues with desktop computers in student labs and the library. For faculty and staff, we support office desktops and college issued laptops.
NOTE: Please remember student technical support is limited to use of the computer labs here at RCC only. We do NOT provide support for personal desktops. However, we can support your laptop wireless connection on campus, if you are having a problem.
Please take the time to review our Frequently Asked Questions at the bottom of each service page and a set of general Frequently Asked Questions at the bottom of this page before requesting help or ask questions through our online form.
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Student Online Support Request Form
Faculty Online Help Desk
Frequently Asked Questions
Q. How do I sign into Moodle?
A. Moodle is RCC's online course learning system. The URL is http://moodle.rcc.mass.edu/moodle. The username for Moodle is the same as your student e-mail. The password is your student ID number. If you have any questions please e-mail OnlineEd@rcc.mass.edu, call 617-933-7439, or go to the Academic Building, (3-207) and ask for assistance from the Academic Technology Department.
Q. How do you sign into the RCC library portal when asked for a login name?
A. The RCC library network is taking your student ID as login name, the password is your first, middle and last name initals, and your student ID number. For example, your student ID number is 12345, and your name is John C. Smith, then your password is jcs12345.
Q. Why is my e-mail undeliverable?
A. Please click here for answers to Undeliverable E-mails .
Q. What are the instructions for using a laptop with a multimedia projector?
A. Please click here for answers.