Technical Support

24/7 Moodle Technical Support

You can get technical support for Moodle 24/7 the following ways:
Email: rcconlinesupport@clega.com
Phone: 866-544-4261
Live Chat:


NOTE: Please remember that the technical support is limited to use of Moodle and cannot be used for general home computing questions or RCC specific issues.

Login Issues/Questions

For problems related to user accounts and course access, please send email to OnlineEd@rcc.mass.edu. If you do not get a response within 24 hours or the issue is urgent, call the Dean of Instructional Technology, Jenene Cook, at 617-933-7439. 

IMPORTANT: All students using Moodle are required to install and maintain updated virus protection on their computers. Files submitted containing a virus or worm will be deleted and further course access may be restricted pending determination that the threat is removed from the infected computer. There are several virus protection programs such as Norton AntiVirus, McAfee Virus Scan, and AVG Anti-Virus. See Other Resources for more information.

Use the Firefox Browser

We HIGHLY recommend that PC users use Firefox instead of Internet Explorer. Mac users must use Firefox instead of Safari.

Downlaod Firefox at http://www.mozilla.com/en-US/firefox/

Other Issues/Problems

If you are having technical problems with a computer located on campus, contact the Information Technology Department at 617-427-0060 Ext. 5555.

For course related questions, contact your instructor via email or telephone immediately. Click here for instructor contact information.

Additional Resources

• Technical Requirements for Online Courses
• Technical Skills Requirements
• Other Resources

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