All RCC students are assigned an email account. It is a Gmail account with a @roxbury.edu domain (instead of @gmail.com). Your RCC student email account is the only email the college will use to communicate important information.
It takes 24-48 hours to activate a new student email address.
If you have used RCC email before and changed your password, continue to use that one. Please call 617-427-0060 ext. 5555 or go to https://fx.rcc.mass.edu/mypasswords to retrieve your email account information.
Please note the number of software applications and the titles may change at any time. Click here to see a current and complete list of software application titles available through DreamSpark Premium.
RCC DreamSpark Standard
All other RCC current students and faculty qualify for DreamSpark Standard, which is a collection of over 30 Microsoft software titles. Some of the software titles included are:
Please note the number of software applications and the titles may change at any time. Click here to see a current and complete list of software application titles available through DreamSpark Standard. Microsoft Office is not part of either program.
Frequently Asked Questions
Question: I previously had access to my account, but I can’t get in now.
Answer: Students who dropped out of their classes will be removed from either Premium or Standard programs.If you are a current student and have problems activating your account, stop by the ITS office (3-333) before the end of the semester, and our front desk staff will provide assistance.
Q: I am activating my account late in this semester and the activation link is not working.
A: Please stop by ITS office (room 3-333) or contact us via e-mail and we will send you a new activation link, as long as you are a current student or faculty member at RCC.
Q: Can non-S.T.E.M. students get access to the additional software offered under DreamSpark Premium?
A: No. Only students who have matriculated into one of the S.T.E.M. programs at RCC can download from the DreamSpark Premium site.
Q: I have not received a notification to access the service.
A: Notifications are automated and are sent out by Microsoft’s distributor, Kivuto (a.k.a: e-Academy) to your student or faculty e-mail accounts if you arecurrently enrolled or teaching. If you are a student, please make sure you log into your Roxbury.edu e-mail account. If you are a faculty member, make sure you have a valid RCC e-mail account on record in Jenzabar.
Q: When does my account expire?
A: Student accounts will expire one year from the date they were created. Faculty accounts will be valid for three years or until they permanently leave the college.
Q: How do I change my password?
A: When you activate your account, you will be given an opportunity to set your password.If you have already set your initial password, log in and click on Your Account link at the top menu. Then select Change Password.If you forgot your password, click on the Forgot Your Password link on the sign in page.
Q: How do I get help?
Q: I have a problem installing downloaded software on my laptop. Could ITS help?
A: ITS does not provide support for students’ personal laptops. We help students with their personal computers only if they have problem connecting to our wireless network.
Q: I have problem downloading software. Can ITS help?
The Information Technology Services Department (ITS) provides support to all students, faculty and staff on campus. We provide assistance with and troubleshoot issues with desktop computers in student labs and the library. For faculty and staff, we support office desktops and college issued laptops.
NOTE: Please remember student technical support is limited to use of the computer labs here at RCC only. We do NOT provide support for personal desktops. However, we can support your laptop wireless connection on campus, if you are having a problem.
Please take the time to review our Frequently Asked Questions at the bottom of each service page and a set of general Frequently Asked Questions at the bottom of this page before requesting help or ask questions through our online form.
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Student Online Support Request Form
Faculty Online Help Desk
Frequently Asked Questions
Q. How do I sign into Moodle?
Q. How do you sign into the RCC library portal when asked for a login name?
A. The RCC library network is taking your student ID as login name, the password is your first, middle and last name initals, and your student ID number. For example, your student ID number is 12345, and your name is John C. Smith, then your password is jcs12345.
Q. What are the instructions for using a laptop with a multimedia projector?
A. Please click here for answers.