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HelpDesk

Online IT Help Desk Support

617-427-0060 Ext. 5555

Access the electronic Helpdesk system at work or on the Road

http://helpdesk.rcc.mass.edu

The Online Helpdesk system is operational 7days a week

The Helpdesk Technicians are available
Monday - Friday from 8:15 AM – 8:00 PM
Saturdays from 9:00 AM – 2:00 PM


All Requests have a 24 hours turned around period

While every request is important, the IT Department reserves the rights to prioritize the requests based on volume and urgency.

Helpdesk Instruction