CLERICAL SKILLS TRAINING CERTIFICATE PROGRAM
This training offers a unique opportunity to those who would like to work in an entry-level position while pursuing a career as clerks and receptionists in general offices as well as in administrative offices. This program includes the following courses (Typing and Basic Computer training required)
1. Customer Service and Office Skills Training
CSA 517; Tues: 5:30-8:30PM; 8 weeks; $250.00
This course offer students the customer service skills they need to bring quality and value to their place of employment. Topics include: professionalism, issue resolution, team work, meeting customers’ needs, handling clients’ frustration. Students will also
learn to plan, organize, make the appropriate decision, and solve problem within a workplace setting. Training also includes, writing emails and letters, record keeping and filing.
2. Microsoft Office System Training
CSA529: Thurs: 5:30 PM -7:30 PM; 6 weeks; Cost: $250.00
This course will introduce the different elements of this interface; how they are organized; and how to use them to accomplish your everyday tasks. This course will also provide training on how to use the commands on the user interface; and will explain how to customize the user interface with the Quick Access Toolbar. For context sensitive commands, which pertain directly to the task you are doing at the time, you will become familiar with using the live preview galleries and the new Mini toolbar.